We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. Please read the following policy to learn about our privacy practices.
The terms "we", "us", "our" and "Musafir" refer to Universal Travels & Tourism LLC, a limited liability company incorporated in Sharjah, United Arab Emirates. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. By visiting the Musafir.com website (the "Website"), you are accepting the practices described herein.
What information we collect from you
General. We receive and store all non-sensitive information you enter on our Website
or give us in any other way. This includes information that can
identify you ("personal information"), including your first and last
name, telephone number, postal and e-mail addresses, but excludes sensitive information such as your credit/debit card number. We also may
request information about your traveler preferences, including meal
requests, seat selection, frequent flyer/hotel/car rental program
information, and ticketing options. You can choose not to provide
information to us, but in general some information about you is
required in order for you to register as a member; purchase products or
services; complete a traveler profile; participate in a survey,
contest, or sweepstakes; ask us a question; or initiate other
transactions on our site.
- Passenger Information. When
you make travel or other arrangements for someone else through
Musafir.com, we will request personal information and travel
preferences about that individual. You should obtain the consent of
other individuals prior to providing Musafir.com with their personal
information and travel preferences, as any access to view or change
their information will be available only through your account.
from Other Sources. We also may periodically obtain information about
you from our business partners and other independent third-party
sources and add it to our account information. Examples of information
we may receive include: updated delivery and address information, which
we use to correct our records and to facilitate proper delivery of
travel information; and demographic information, which we use to better
understand your potential purchasing preferences.
Information. We automatically collect some information about your
computer when you visit Musafir.com. For example, we will collect your
IP address, Web browser software (such as Netscape Navigator or
Internet Explorer), and referring Website. We also may collect
information about your online activity, such as trips viewed and
purchases made. One of our goals in collecting this automatic
information is to help customize your user experience.
and Other Web Technologies. When you visit Musafir.com, we may assign
your computer a "cookie" (a small, unique identifier text file). You
can always choose not to receive a cookie file by enabling your Web
Please note that if you refuse to accept cookies from Musafir.com, you
may not be able to access many of the travel tools offered by
- Information Collected by Third-Party
Advertising Companies. Third-party advertisers, such as those we use to
technologies for several
purposes, including: to measure the effectiveness of their ads; to
analyze, modify, and personalize advertising content on Musafir.com and
other sites; and to provide ads about goods and services we hope will
be of interest to you. We do not have access to or control over cookies
or other features they may use, and the information practices of these
How we protect your information
want you to feel confident about using Musafir.com to plan and purchase
your travel, so we are committed to protecting the information we
collect. We have implemented
appropriate administrative, technical, and physical security procedures
to help protect the personal information you provide to us. For
example, only authorized employees are permitted to access personal
information, and they only may do so for permitted business functions.
addition, we use 256-bit Transport Layer Security (TLS 1.2) or higher grade encryption when
transmitting your sensitive personal information between your system
and our Website, and we employ firewalls and intrusion detection systems to
help prevent unauthorized persons from gaining access to your
If you make a payment for products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. All payment transactions are processed through services which use high grade encryption when transmitting your payment details. We do not process and do not store sensitive payment information such as your credit/debit card number, cardholder name,
and expiry date.
Despite these measures, we do not warrant that unauthorized access to your
information can never happen and will not be liable for any such
unauthorized access unless caused solely by our gross negligence, in
which event you will be entitled to compensation up to a maximum of the
value of the services purchased by you.
How we use your information
use information about you for the following general purposes: to
provide you with the products and services you request; to provide you
with travel confirmation and updates; to manage your account, including
processing bills and providing travel notifications; to communicate
with you in general; to respond to your questions and comments; to
measure interest in and improve our products, services, and Website;
to notify you about special offers and products or services that may be
of interest to you; to otherwise customize your experience with
Musafir.com; to reward you as part of any reward and recognition
program you choose to join; to solicit information from you, including
through surveys; to resolve disputes, collect fees, or troubleshoot
problems; to prevent potentially prohibited or illegal activities; to
point of collection.
We do not share sensitive, confidential and personal information such as your credit/debit card number, trip details and name to any third parties, except as explicitly disclosed below.
With whom we share your information
Musafir.com may share your information with the following entities:
- We share your trip details and personal information required to fulfill your purchase with suppliers,
such as hotel, airline, cruise, or car rental companies, or activity
providers, who fulfill your purchase. We do not share your email address with these
suppliers unless they need it to fulfill the travel reservation you
have made on Musafir.com, and we restrict their use of this information
to that purpose. We do not place limitations on our suppliers' use or
disclosure of your other personal information. Therefore, we encourage
you to review the privacy policies of any travel supplier whose
products you purchase through Musafir.com. Please note that these
suppliers also may contact you as necessary to obtain additional
information about you or to facilitate your purchase.
- We share your information with third-party vendors, including those who provide services or functions on our behalf, e.g. credit card processing, business analytics, customer service, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
We also may share your information:
response to subpoenas, court orders, or other legal process; to
establish or exercise our legal rights; to defend against legal claims;
or as otherwise required by law. In such cases we reserve the right to
raise or waive any legal objection or right available to us.
we believe it is appropriate to investigate, prevent, or take action
regarding illegal or suspected illegal activities; to protect and
defend the rights, property, or safety of Musafir.com, our customers,
or others; and in connection with our Terms of Service and other
- In connection with a corporate transaction,
such as a divestiture, merger, consolidation, or asset sale, or in the
unlikely event of bankruptcy.
We also may
share aggregate or anonymous information with third parties, including
advertisers and investors. For example, we may tell our advertisers the
number of visitors a Website receives or what are the most popular
vacation destinations. This information does not contain any personal
information and is used to develop content and services we hope you
will find of interest.
How you can access your information
have the right to see personal information we keep about you upon
payment of a fee. If you are concerned that any of the information we
hold on you is incorrect please contact us.
Your choices with respect to collection and use of your information
discussed above, you can choose not to provide us with any information,
although it may be needed to make travel purchases or to take advantage
of certain features offered on Musafir.com.
Help portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the
browser notify you when you receive a new cookie, or how to disable
cookies altogether. Please note that if you refuse to accept cookies
from Musafir.com, you will not be able to access portions of our site.
does not sell travel or other services for purchase by children. Should
a child whom we know to be under 13 send personal information to us, we
will use that information only to respond directly to that child to
inform him or her that we must have parental consent before receiving
his or her personal information.
any part of the Musafir.com Website links you to other websites,
you examine the privacy statements posted on those other websites to
understand their procedures for collecting, using, and disclosing
How you can contact us
purchases), please contact us at the following address:
Universal Travels & Tourism LLC
Ibn Zaydoon Street
Umm Al Tarafa, Rolla
Post box 62425
Sharjah, United Arab Emirates
Phone: +971 6 516 6666
Fax: +971 6 534 3338
Revised August 1, 2015.